Unexpected Network Downtime - August 1st, 17:00 to 19:00 EST

lamster · #1 08-02-2010, 12:06 AM

Our master server's data center was having issues with their upstream provider preventing most players from connecting to Altitude for a 2 hour period. We are in contact with the data center support crew; they are currently reporting that all issues have been resolved.

DryBone · #2 08-02-2010, 01:27 AM

Master server data wouldn't let players play to altitude? O.o weird, well i'm glad it's all finished and fixed

SWN FIllichio KGB · #3 08-02-2010, 03:02 AM

i was online but just for a little while until it lost connection

thank you for trying to contact them lambster

peace, Control

lamster · #4 08-02-2010, 04:08 AM

They're still experiencing a few intermittent outages, but they're working on it. Sorry for the trouble.

porpus · #5 08-02-2010, 05:15 AM

I've worked with computers quite a bit so I may be able to offer assistance.

Did they make sure the LAN cable was plugged in?

_micro · #6 08-02-2010, 07:54 AM

Have you tried turning it off and on again?

Element · #7 08-02-2010, 08:41 AM

lamster when will the next update be up?

argonide · #8 08-03-2010, 03:41 AM

Quote:

Originally Posted by porpus

I've worked with computers quite a bit so I may be able to offer assistance.

Did they make sure the LAN cable was plugged in?

Did they try restarting the router?

wolf'j'max · #9 08-03-2010, 03:53 AM

They should call the helpdesk.